Lessons for Brands: Creating Inclusive and Accessible Advertising

Sarah is your potential customer.  

She is a vibrant social media influencer who happens to be blind. Sarah loves sharing her daily experiences, tips on living independently, and product reviews with her followers. Despite her active presence on social media, she often feels left out of the conversation when it comes to advertisements. Most ads she encounters are heavily visual, lacking the necessary audio descriptions or alternative text, making it impossible for her to fully engage with the content.

One day, Sarah missed out on a fantastic promotion for her favourite organic cleaning products because the ad was purely visual, with no accompanying description. This wasn’t an isolated incident. From missing out on limited-time food offers to not knowing about the latest hair care products, Sarah’s experience underscores a significant gap in how brands reach their audiences.  Sarah’s story highlights a crucial point: when brands fail to make their advertisements accessible, they exclude potential customers like her.